Social ImpactProduct Design0 → 1

CNN Echo: Increasing engagement among Gen Z

Echo app screens on a red CNN-branded background, showing curated political news and a voter sentiment panel
My Role
Product Designer, User Researcher, Visual Designer
Service
Product Design
Timeline
8 Months
Team
Nidheesh, Maitri, Mehak, Arunima, Anurag

Project overview

CNN, a 44‑year‑old global media giant reaching over 200 countries, has been experiencing a disconnect with Gen Z, who are less engaged and informed through traditional news formats.

Leveraging the 2024 presidential elections, we adopted political literacy as our engagement strategy and introduced Echo, a new product segment under the CNN brand. Echo empowers youth to discover their political voice by interacting with quizzes, multimodal news and participating in events that allow them to make a meaningful impact on the issues they care most about.

This initiative aimed to increase engagement rates among the young audience by addressing their unique preferences and desire for in-depth information while fostering a deeper connection with CNN.

Our project was honored with the Community Recipient Award for social innovation and received a $10,000 prize. Eager to test Echo's engagement strategy in the real world, we launched sponsored ad campaigns and in 3 days we received:

4xmore engagement than an average ad. for 18–24-year-olds
200+quiz completed
12%signed up
Product Demo - Key App Features video thumbnail
Echo Teaser video thumbnail
Research: Mark Thompson on CNN's video-led breaking news strategy and new forms of monetization
Competitive analysis of CNN against Fox News, CNBC, Sky News, Apple News and BBC, plus an engagement-rate positioning map
Secondary research on Gen Z's political comprehension and identity confusion
Workshop recap: participants, toolkits, and insights from a session run with CCA's Voting Coalition team
Insights from workshop participants on political literacy and news consumption
Insights on voter versus non-voter news-seeking behavior
Theory of change: from generational disconnect to increased youth engagement with CNN
Concept exploration and the 5 E's engagement framework: Entice, Enter, Engage, Exit, Extend
Usability testing sessions and Figma prototype screens
Further usability testing and design iteration
Final product: the Echo wordmark and its mission, empowering youth to develop their political voice
Echo social sharing screen
Echo quiz onboarding screens
Echo political persona result screen
Echo multimodal news feed mixing articles, reels and podcasts
Echo progress bar rewarding active engagement
Echo local events discovery screen
Echo consumption tracking screen
Echo brand system: logomark, color palette and type
Impact: Echo's sponsored ad campaign results, including 4x more traction, views, accounts reached and quiz completions, and the find_your_echo Instagram profile
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